Our client is Looking for Candidate having Bachelor/Master degree in Business Administration, Supply Chain Management or Equivalent with 3-5 years of experience in customer service, preferably in Freight Forwarding industry. Apply now on https://pakistanjobssearch.com
Qualification & Experience:
- MBA or BBA Degree from HEC recognized university
- 3-5 Years (Experience in customer service, preferably in Freight Forwarding industry
- Highly Skilled in Customer Interaction Management, Conflict Management
- Proficient in MS Office Suit, ERP system, detailed oriented, Excellent communication skills
Responsibilities:
- Coordinate shipments with vendors, agents, and co-loaders seamlessly, keeping clients informed to ensure transparency and efficiency.
- Maintain an internal customer database to track common inquiries, enhancing service delivery and client satisfaction.
- Address new client inquiries proactively to build long-term relationships and ensure prompt resolutions, fostering customer loyalty.
- Identify and target potential clients strategically based on sales team objectives and market segmentation to drive business growth and revenue.
- Cultivate and maintain collaborative partnerships with clients.
- Collect and analyze client feedback on quotations to ensure they meet client needs and expectations.
- Operate independently while effectively collaborating with cross-functional teams.
- Provide operational support by coordinating with stakeholders to secure necessary documentation, such as endorsements and delivery orders