Customer Service Consultant

A well-known Consumer & electrical goods manufacturing private limited company is looking for a Customer Service Consultant. Apply now on https://pakistanjobssearch.com

Job Description

• Answer all customers’ telephone inquiries and feedbacks with enthusiasm and patience;
• Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
• Report complaints and problems to manager according to the process, and follow up the progress until they are solved;
• Make follow-up calls to customers and record the results faithfully;
• Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
• Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;
• Warmly greet customers who come to the customer service center and receive their mobiles;
• Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
• Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
• Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance