Senior Service Engineer

A well known Industrial & Technology Services Company is looking for a Sr. Service Engineer. Apply now on

Job Description

  • To carry out service visits as per schedule and inspect installed machinery for proper functioning.
  • To attend customer’s, complain on priority and trouble shot to resolve/rectify issue accordingly.
  • To properly fill-up service report while visiting at customer site and ensure to get customer’s acknowledgment sign on the report.
  • To deliver spare parts of machine to customer.
  • Report onsite activities and take sign off from customer.
  • Take follow-ups and build strong relationships with customers to ensure the highest level of satisfaction.
  • Install new industrial machines, equipment and controls at customer’s site/plant.
  • To check that the new machine is functioning properly and report progress accordingly.
  • To attend demo sessions, provide sample prints and report product trial response.
  • Manage Warranty machine maintenance.
  • Coordinate with Inventory Executive and Logistic Officer for stock management and note stock position accordingly.
  • Inform Senior Sale & Service Engineer to order and replace defective units, components, or any other parts and prepare RFQ accordingly.
  • To train the customer’s operational staff in the usage of machines and also will provide on-site training to customers whenever need arises
  • To have an innovative approach to minimize service time and eliminate equipment malfunctions.
  • Remain up to-date on company’s equipment and products.
Job Category: Engineering Services
Job Type: Full Time
Job Location: Karachi

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