Customer Success Specialist

A Multinational Software House is looking out for Customer Success Specialist having multiple vacancies all over Pakistan. Apply now on https://pakistanjobssearch.com

Responsibilities

  • Assist customers with their items purchased through the e-commerce website
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through email and/or chat
  • Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items, which are not available on the e-commerce website
  • Follow standard processes and procedures when it comes to providing resolutions
  • Stay up to date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer pushbacks

What We Seek in You:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure

Job Requirements:

  • O Levels/Matric or above
  • Excellent Written and Verbal English communication
  • Must have at least 40 WPM
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
Job Category: Social Media Marketing
Job Type: Full Time
Job Location: Islamabad Karachi Lahore

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